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queenme
New Member
84 Posts |
 Posted - 05/26/2005 : 12:56:05
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Hi, Padraic!
Now one of my long time subscribers is having the same trouble I did. Her name is Christine Hohlbaum. She's listed as the PR Diva Queen on my site.
She's not able to subscribe to the topics and she's no longer receiving the board notifications either.
I'm leaving tomorrow for vacation so we might not get it resolved before I leave? And I thought you might actually have to do something to her account, like you fixed mine before.
Thank you so much,
Allyn
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Admin
ForumCo Administrator
Éire
4092 Posts |
Posted - 05/26/2005 : 14:04:31
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She was subscribed to the whole board. I unsubscribed her.
Ask her to subscribe again to the whole board and see if she's getting them.
I know there is a problem with aol users at the moment that I'm trying to resolve. |
Padraic,
ForumCo Support
www.forumco.com
Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information. |
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queenme
New Member
84 Posts |
Posted - 05/26/2005 : 17:29:17
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| Thanks will do! That's what happened to me, if you recall. I couldn't unsubscribe ... even when I clicked on the unsubscribe deal. And she had the same problem. I guess Christine signed up with an aol account. I'm not an aol user, but I know aol has been problematic with all the hyped up protection they are giving. Many of my colleagues with e-zines are having fits with the bouncing e-mails. |
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Admin
ForumCo Administrator
Éire
4092 Posts |
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queenme
New Member
84 Posts |
Posted - 05/26/2005 : 18:27:55
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Oh, yes. They are doing a good job. I had something I was sending to a friend and AOL user. I called the AOL support folks. He said they received billions of spam messages (can't remember the time period), but it was ridiculous.
So, no ... it's not AOL that is the problem. It's the spammers!
I'm just not an AOL user and know they are making changes that have disrupted lots of webmaster, e-zine editors with opt-in lists.
Oh well ...
And thanks for all you do! |
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queenme
New Member
84 Posts |
Posted - 06/17/2005 : 14:35:55
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Sorry to bother you again.
This user just reported the problem was never solved. PR Diva Queen is her username.
Here's a reminder of the problem: "She's not able to subscribe to the topics and she's no longer receiving the board notifications either."
Thank you so much!
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Admin
ForumCo Administrator
Éire
4092 Posts |
Posted - 06/17/2005 : 15:06:29
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Ask her to subscribe to the whole forum again. I just unsubscribed her.
If that doesn't work I will have to go through the mail logs to see if the mail is in fact being sent to her. I will need her email address for that. |
Padraic,
ForumCo Support
www.forumco.com
Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information. |
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Admin
ForumCo Administrator
Éire
4092 Posts |
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queenme
New Member
84 Posts |
Posted - 06/17/2005 : 15:25:09
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Thanks will do. She actually has other e-mail accounts via her website. Can you change out the e-mail or would you have to sign up brand new?
My posters are very determinded to keep their original posting numbers. :). |
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Admin
ForumCo Administrator
Éire
4092 Posts |
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queenme
New Member
84 Posts |
Posted - 06/27/2005 : 13:11:18
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Hi, Padraic!
We're still having trouble with this user. She's changed her e-mail address and it's still not allowing her to subscribe to topics.
Any suggestions?
Thanks!
The user is: PR Diva Queen |
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Admin
ForumCo Administrator
Éire
4092 Posts |
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Admin
ForumCo Administrator
Éire
4092 Posts |
Posted - 06/27/2005 : 13:44:24
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Still searching through the logs. I went through the forum database and compared her account to mine and yours and nothing special showed up.
Finished searching through the logs. The only email sent to her was a test one I sent to see if it bounced.
Need to do more investigation. |
Padraic,
ForumCo Support
www.forumco.com
Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information. |
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Admin
ForumCo Administrator
Éire
4092 Posts |
Posted - 06/27/2005 : 13:56:59
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Its because you had topic moderation set to on in the admin area (even though you were not using it) and the user is a moderator. Moderators do not receive emails of all posts in the forums because its easier to moderate posts by looking for the +/- icon on the active topics page (and other places) rather than to have to sift through tons of email.
I turned topic moderation off in the admin area which should allow her to receive email. If it doesn't work, let me know. |
Padraic,
ForumCo Support
www.forumco.com
Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information. |
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queenme
New Member
84 Posts |
Posted - 06/27/2005 : 14:03:52
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Thanks and oh my, I know enough to be very dangerous, don't I?
I do so appreciate your assistance and timely responses to us, Padriac.
Thank you for your time.
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Admin
ForumCo Administrator
Éire
4092 Posts |
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Topic |
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Subscribing to Topic/Subscriber Having Trouble
