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sshelley1
Starting Member
2 Posts |
 Posted - 12/02/2002 : 15:01:50
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I have had a forum with "Forum co " for about a year now, when will the upgrades be finished?
Do our older forums still exist?
Could you please give us an update?
Thanks
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Richard
ForumCo Moderator
USA
124 Posts |
Posted - 12/02/2002 : 16:55:04
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| When there is something new to report, I'm sure Padraic will let you know. Until then, there is no reason to post and ask for updates. |
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JTS
New Member
USA
62 Posts |
Posted - 12/02/2002 : 20:31:01
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| Sorry, Richard.......we were told our forums would be back up BY Monday, at the lastest! I really think shelly has every RIGHT to ask for an update! |
http://www.forumco.com/journeytoserenity/default.asp
"If you keep saying things are going to be bad - You stand a good chance of becoming a Prophet!" |
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sshelley1
Starting Member
2 Posts |
Posted - 12/02/2002 : 22:46:48
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Hello,
I think i do have the right to ask for info and an update. I have been a faithful customer for more than a year now. Updating and informing your customers is just a logical and reasonable way of doing business. Some would refer to it as good customer service
Most Respectfully,
Shelley
quote:
Originally posted by Richard
When there is something new to report, I'm sure Padraic will let you know. Until then, there is no reason to post and ask for updates.
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dvhsbands
Starting Member
3 Posts |
Posted - 12/03/2002 : 04:00:42
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Accually she has over $120 ($9.99x12) worth of right to ask how things are going. As do I.
$120 is not the easiest thing for non-profit organizations. |
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Sheila
Starting Member
19 Posts |
Posted - 12/03/2002 : 06:14:47
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I completely agree, we are paying for this service and it is not being delivered. This has been going on for weeks now. What is the point of having an 'Announcements' section of this board and then not using it to keep us all up to date.
I'm very cross about the way this has been handled. Padraic saying that we can go elsewhere and he will issue a refund is rediculous as most people on here have a membership and set of messages that they would lose if they went elsewhere.
At the very least we should be kept completely up to date on what is happening.
It's 11am Tuesday here and the forums are still not back up despite the promise of Monday at the latest.
Sheila |
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Bob
Starting Member
30 Posts |
Posted - 12/03/2002 : 06:52:33
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| I am absolutley appalled by the customer service of forum co. We were originally told the forums would be back up on Sunday. I checked back the next day to find out '....Monday at the latest'. It is now mid day Tuesday and they are still not back up. The most annoying is the fact that we are given absolutely no update on the progress at all unless we all flood these boards and then receive a rude comment from Richard. There is every need to ask for a progress report and this should be given without us having to ask. Why did you say Monday at the latest when you blatantly couldnt deliver on that - would it not be better to give a more cautious estimate and not annoy everyone? |
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WillieW
Starting Member
32 Posts |
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Bob
Starting Member
30 Posts |
Posted - 12/03/2002 : 06:59:24
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I QUOTE:
teamfocus
Starting Member
17 Posts
Posted - 11/29/2002 : 13:23:34
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So it looks like Monday before the boards will be up again???
Admin
ForumCo Administrator
Éire
306 Posts
Posted - 11/29/2002 : 13:29:05
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Worst case scenario.
I'm in the final stages of copying over the data (in excess of 6-7 Gigabytes).
I already have the server for the main website and am waiting on the database one (should be ready tomorrow).
Installation of software, attaching the databases etc. could take Sunday and possibly Monday.
Believe me I'm doing it as fast as I can.
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Padraic,
ForumCo Support
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WillieW
Starting Member
32 Posts |
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Leggy
Starting Member
5 Posts |
Posted - 12/03/2002 : 09:42:54
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| I also have been a paying customer with Forumco for 12 months now and am very disappointed by the lack of updates and overall customer service. Even if the boards could not be brought back by the specified time (Monday), I would have understood if we'd just been notified via updates. C'mon, guys....it takes two minutes, so saying you don't have time doesn't really cut it. Even if nothing else is working, it was nice to see that $9.99 was still charged to my credit card right before midnight of the 1st...thank goodness SOMETHING still works...whew! |
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Jan
New Member
United Kingdom
67 Posts |
Posted - 12/03/2002 : 10:05:35
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quote:
Originally posted by WillieW
Also, though my recollection may be faulty, I don't think the Forums have been down for "weeks".
The first major crash was on 14th November. I think that qualifies for "weeks". Since then, we have only had intermittent access to our forums. Now I realise that Padraic is working hard to restore service to us, but I share the concerns about the customer service. I am giving updates to my members without prompting, I admit I expect the same from my supplier.
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Jan
Unofficial Steve Perry Fan Club Message Centre
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Sheila
Starting Member
19 Posts |
Posted - 12/03/2002 : 10:28:59
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Absolutely Jan
The thing that really annoys me is that it is so easy to keep us up to date and ensure that we know what is happening - just two minutes to post an update here. I'm not an unreasonable person but when a service I'm paying for disappears with no real explanation and then the delivery time on the fix is extended and then the "worst case scenario" deadline isn't met and there is no explanation I get very annoyed.
Basically the message here is that Forumco don't think it is important to keep their customers informed about what is happening and I feel we deserve better than that.
Sheila |
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Admin
ForumCo Administrator
Éire
4092 Posts |
Posted - 12/03/2002 : 12:38:15
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I'm sorry, it isn't always possible for me to keep customers as informed as I would like.
I'm still waiting on the second server to be setup, it was ordered over a week ago and should have taken no more than two days. I'm awaiting a response from the new host as to the delay.
I have since found out the cause of the problems. On the database server there are two hard disks which hold the databases. The newest of the two which was added to give extra space for the forums as they grow has failed almost completely.
Because it failed gradually over two weeks it made it hard to pin down as the cause and even passed a hardware check by our host. All databases were copied to the new server before complete failure occured but it is expected that there will be some minor data loss on a few forums (about 5).
When the new server comes online Microsoft will assist in "re-attaching" the databases to the new server. I don't know how long it will take as I've never done it before.
At the moment all I can do is wait until the new server comes online. I'll post here as more info becomes available.
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Padraic,
ForumCo Support
www.forumco.com
Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information. |
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Ares1013
Starting Member
1 Posts |
Posted - 12/03/2002 : 16:25:40
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| Hey all, Im from over at Hyrulian War (player not owner), and Id just like to say Padraic you are doing an excellent job. Personally I'm willing to wait as long as possible for this to all be over with. Who knows, I might even get my own forum here when all this is done. |
Trust no one, only those you trust can betray you
-Terry Goodkind
Sword of Truth Novels |
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Sheila
Starting Member
19 Posts |
Posted - 12/03/2002 : 20:08:58
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Admin
ForumCo Administrator
Éire
310 Posts
Posted - 12/03/2002 : 12:38:15
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I'm sorry, it isn't always possible for me to keep customers as informed as I would like.
Why is that Padraic? It only take 2 minutes to post a message on the announcements section of this forum. Then at least we would all know what is going on.
Sheila |
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