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 URGENT: Forum failure
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Tommie Quick
Starting Member


42 Posts

Posted - 06/23/2005 :  04:52:48  Show Profile Send Tommie Quick a Private Message  Reply with Quote
Hi Paidraic,

We seem to be having major problems with the forum, I can not login and no can anyone else, the text boxes at the top of the screen have disappeared. Posts are going missing and more worryingly everyone who is using the board can apparently post as me!

Could you please disable the board until this has been resolved. I have tried logging in as admin but it takes me back to the login screen in a continual loop.

Many thanks,

Tommie

danceacademy.forumco.com

Forum:
http://danceacademy.forumco.com

Edited by - Tommie Quick on 06/23/2005 04:55:26

Admin
ForumCo Administrator



Éire
4092 Posts

Posted - 06/23/2005 :  05:09:05  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
See here - You must be logged in to see this link.

Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
Go to Top of Page

Admin
ForumCo Administrator



Éire
4092 Posts

Posted - 06/23/2005 :  05:41:58  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
quote:
....worryingly everyone who is using the board can apparently post as me!


Can you supply link to where this has happened?

Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
Go to Top of Page

Tommie Quick
Starting Member



42 Posts

Posted - 06/23/2005 :  11:08:44  Show Profile Send Tommie Quick a Private Message  Reply with Quote
quote:
Originally posted by Admin

quote:
....worryingly everyone who is using the board can apparently post as me!


Can you supply link to where this has happened?



Sure it was this thread, as you will see three or four members posted as me:

You must be logged in to see this link.

Forum:
http://danceacademy.forumco.com
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Admin
ForumCo Administrator



Éire
4092 Posts

Posted - 06/23/2005 :  12:11:50  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
I'm sure it was caused by the problem this morning. If its critical I can change it if I have enough information.
I have to give priority to preventing the problem from happening again so I'll be doing that all evening.

Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
Go to Top of Page

Admin
ForumCo Administrator



Éire
4092 Posts

Posted - 06/23/2005 :  12:33:18  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
Think I may have found the problem. Need to restart the server, back in a few minutes.

Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
Go to Top of Page

Tommie Quick
Starting Member



42 Posts

Posted - 06/24/2005 :  03:57:21  Show Profile Send Tommie Quick a Private Message  Reply with Quote
quote:
Originally posted by Admin

Think I may have found the problem. Need to restart the server, back in a few minutes.



A few other members have managed to make more posts using my ID, this happened last night - possibly when you were restarting the server. I have since changed my username, i'm hoping this has resolved the problem.

Forum:
http://danceacademy.forumco.com
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Admin
ForumCo Administrator



Éire
4092 Posts

Posted - 06/24/2005 :  04:04:22  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
I think it has to be a hardware problem causing this. I have taken the server offline and am having the memory tested. I am going to have it replaced whether it comes back ok or not.

In the meantime the backup server is doing all the work.

Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
Go to Top of Page

Admin
ForumCo Administrator



Éire
4092 Posts

Posted - 06/24/2005 :  11:58:06  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
I'm going to keep posting most recent information in this thread.

Hardware problem has been ruled out. It appear it may be a server config issue which Microsoft only documented yesterday. I have applied the fix and will be watching the forums carefully over the next few days.

Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
Go to Top of Page

Admin
ForumCo Administrator



Éire
4092 Posts

Posted - 06/24/2005 :  12:06:53  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
I have moved all free forums to the main webserver and paid forums to the server which hosts this forum and the main ForumCo website.
This should ensure fast & trouble free forums for paid customers.

Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
Go to Top of Page

Admin
ForumCo Administrator



Éire
4092 Posts

Posted - 06/24/2005 :  14:14:19  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
Its been a few hours and all is well.

I just noticed that traffic to ForumCo jumped over 22,000 places from the 47,605th (weekly average) busiest website to 25,801st busiest (today) according to Alexa.

You must be logged in to see this link.

That would partly explain why the server couldn't cope. More servers needed I think...

Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
Go to Top of Page
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