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Admin
ForumCo Administrator


Éire
4092 Posts
Posted - 05/07/2005 :  08:13:39  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
You must be logged in to see this link.

Our new helpdesk is now open. It should help us to respond to email queries more effectively. To open a support ticket you may do one of the following;

1. Register here and open a ticket - You must be logged in to see this link.
2. Send an email to helpdesk@forumco.com

You will be automatically assigned a ticket number which you should not edit out of the subject line.

The helpdesk also contains a knowledgebase which will contain the most frequently asked questions complete with solutions.

If you want to test it out, please put "Test" in the subject line of the query.

If there are any problems, let me know by replying here.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.

WillieW
Starting Member

32 Posts
Posted - 05/15/2005 :  10:38:24  Show Profile  Visit WillieW's Homepage Send WillieW a Private Message  Reply with Quote
I'm getting an error message when I try to create a ticket. It mentions a () error and my email address.
-- WillieW
http://corruptedmetal.cjb.net
http://clubhousechat.cjb.net
http://irishwriter.cjb.net
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 05/15/2005 :  10:52:03  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
Send an email to helpdesk@forumco.com to create a ticket

Can you paste the error?
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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WillieW
Starting Member

32 Posts
Posted - 05/15/2005 :  12:43:53  Show Profile  Visit WillieW's Homepage Send WillieW a Private Message  Reply with Quote
quote:
Originally posted by Admin

Send an email to helpdesk@forumco.com to create a ticket

Can you paste the error?


Error message reads:

ERROR: Invalid To: () or From: (myaddresss@myprovider.net) address. Aborting.

I am attempting to create a ticket in the "Billing" section when this occurs.
-- WillieW
http://corruptedmetal.cjb.net
http://clubhousechat.cjb.net
http://irishwriter.cjb.net
Edited by - WillieW on 05/15/2005 12:44:53
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 05/15/2005 :  13:15:57  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
I'll look into it. I got your ticket by email and responded.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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