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Montana Owners Club
ForumCo Moderator


USA
844 Posts
Posted - 11/04/2004 :  19:19:18  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
Is there a way to make more information mandatory when someone registers at the forum?

Also I am having so many people send me e-mails such as the one below.

quote:
I am having trouble signing in. It says I have logged on but wont let me on the forum. The log on page says I have successfully signed in but wont go any farther than that. Any suggestions? Thanks, Terry


I don't know if this poster is a new member or one that registered a while ago and hasn't logged on since the Forum Upgrade?

I feel bad about posting here so much and bothering you. Also did you catch that I need you to e-mail me regarding my account and payment?

Thank you,
Lady RV



Montana Owner's Club Discussion Forum

Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 11/05/2004 :  03:52:10  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
quote:
Is there a way to make more information mandatory when someone registers at the forum?


I'm afraid not.

quote:
I have successfully signed in but wont go any farther than that.


Need more information than that before I can help. Do they get an error message or what exactly happens?

quote:
Also did you catch that I need you to e-mail me regarding my account and payment?

I will be contacting you about it shortly.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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Montana Owners Club
ForumCo Moderator



USA
844 Posts
Posted - 11/05/2004 :  13:54:10  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote


quote:
I have successfully signed in but wont go any farther than that.

Need more information than that before I can help. Do they get an error message or what exactly happens?

I will be contacting you about it shortly.




They are directed right back to the You must be logged in to see this link..

Then there are those members who can't log in and we've been trying to explain the cookies and the old Forum's cookies prior to the upgrade and how to get rid of them. Some say they still are having problem?

It will be good to hear from you so I can get the account cleared up.

Take care,
Lady RV



Montana Owner's Club Discussion Forum
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 11/05/2004 :  14:10:03  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
It because of an over active firewall (probably Norton).

Ask them to disable it while registering. They can re-enable it afterwards.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
Go to Top of Page

Montana Owners Club
ForumCo Moderator



USA
844 Posts
Posted - 11/06/2004 :  13:15:06  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
I let them know. Boy oh boy are the members having problems since required Log In. I suspect it is because they haven't logged in a very long time.

Here is a new problem/question.


I can't get the "search" option to work anymore. When I try I get a "page not found" error message. Don't see that anyone else is having a problem so assume its my computer. Would you have any suggestions. Thanks.
Hank


Lady RV



Montana Owner's Club Discussion Forum
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