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Cathy K
New Member
96 Posts |
 Posted - 08/10/2004 : 14:40:27
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Within the last couple of days, I've had a couple of people from the UK e-mail me that when they log in, they get the message that they're logged in - thank you for participating however; the system then kicks them out again. When they try to click on a topic, they get a message saying they are not logged in.
I've tried to log in using their usernames and passwords and have had no trouble getting in and looking around the forum. The only thing I can think of is that something is not compatible with their systems. (So far, this has only happened to my UK users) Any ideas of what this may be?
Cathy K
You must be logged in to see this link.
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http://jimmyosmond.forumco.com/
http://osmond.forumco.com/ |
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Admin
ForumCo Administrator
Éire
4092 Posts |
Posted - 08/10/2004 : 15:38:32
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Find out what browser, operating system and if they have a firewall running.
Ask them to check if the time, date and year is set correctly on their computer.
If they are running Internet Explorer 6, ask them to do this;
>> >
>> > Click Tools > Internet Options > Privacy
>> >
>> > Under "Websites" at the bottom click "Edit" (on the right)
>> >
>> > Under "Address of Website" type forumco.com and click "allow".
>> >
>> > Click Ok.
>> >
>> > This brings you back to the privacy popup box.
>> >
>> > Click "Advanced" in the middle of the box.
>> >
>> > Make sure that "Overide automatic cookie handling" is checked.
>> >
>> > Under "first party cookies" check "Accept"
>> > Under "third party cookies" check "Accept"
>> >
>> > Always allow session cookies should also be checked.
>> >
>> > click ok and ok again.
>> >
>> > Close all Internet Explorer windows.
>> >
>> > Open Internet explorer and try to login to the forum. |
Padraic,
ForumCo Support
www.forumco.com
Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information. |
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Cathy K
New Member
96 Posts |
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Chrissy
Starting Member
8 Posts |
Posted - 08/15/2004 : 22:17:52
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| I followed all those steps but I still cannot get in. I am the administrator on the site and I cannot change anything. Any more ideas? |
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Admin
ForumCo Administrator
Éire
4092 Posts |
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Chrissy
Starting Member
8 Posts |
Posted - 08/16/2004 : 06:30:17
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I try three or four times to log in and I finally get in when I hit the non-secure login, but it doesn't keep it there. Cookies are enabled and date and everything is correct. Then next time I go back in I have to log into the secure one and it lets me in. Any suggestions? Never had this problem before.
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Admin
ForumCo Administrator
Éire
4092 Posts |
Posted - 08/16/2004 : 16:32:45
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If you are seeing the non-secure login, then you're seeing cached pages either from a proxy server your isp is routing you through or from your temporary internet files.
1. Clear out your temporary internet files.
2. Ask your isp to add "forumco.com 66.98.139.252" to their proxy no-cache list.
Their email address is support@pacbell.net
If it still happens, then we can try other things. |
Padraic,
ForumCo Support
www.forumco.com
Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information. |
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Admin
ForumCo Administrator
Éire
4092 Posts |
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Chrissy
Starting Member
8 Posts |
Posted - 08/17/2004 : 14:58:20
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How come I can log on here ok? This tells me its something with the forum and not my computer. I log on as usual...then it says sucessfully logged on, then the screen comes back and I am not logged on....so I clickon the unsecure logon words and it connects me and gives me my admin rights. Its not just me, its others too.
I know about the link on the left, I am rebuilding and haven't got around to that yet :) |
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Admin
ForumCo Administrator
Éire
4092 Posts |
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Chrissy
Starting Member
8 Posts |
Posted - 08/17/2004 : 20:30:05
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| Thank you that worked perfectly :) |
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Admin
ForumCo Administrator
Éire
4092 Posts |
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Topic |
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Problems Logging In
