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Montana Owners Club
ForumCo Moderator


USA
844 Posts

Posted - 06/29/2004 :  12:18:55  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
Hi again,

I have had an ongoing problem with some of my members, a couple of Moderators and even myself this past weekend. I now feel my difficulties are all ironed out but my one Moderator is having problems. Below is a continous e-mail she and I have had going.

I am also having quite a few members saying they can't register or that they aren't getting their e-mails. Then some are getting them but the link doesn't work?

quote:
At 12:21 AM 6/29/2004 -0400, you wrote:

In a message dated 6/27/2004 6:38:10 PM Eastern Daylight Time, lwwhetstone@frontiernet.net writes:

Lady RV, As you know I have been having trouble for days, I still can not get on the forum with my desk top, but I am getting message now. I am getting the timed out one, I have been able to get to the forum from my laptop. I don't know about the guys,I do know that the intro's for yesterday are not posted. I posted a message to rob but don't know if he can get on to see it. There are 5 for yesterday and I think 3 so far today. I too am past frustrated, you don't know from one minute to the next if you can get on. Let me know if you find out anything, If I can still get on should I do the intro's for Rob?? I was hopeing that he would see my message.


Hi Britney 10,

I am sorry I didn't get back to you earlier. While we were camping I started having problem with my Verizon connection.

I believe the intros got done and I so appreciate your help and watching closely what is going on.

I eliminated all my links to the forum in my favorites and added them again. If I use You must be logged in to see this link. I don't get the actual web addresses for the pages. I have to do the right click/properties thing.

Have you tried this?

>> >
>> > Click Tools > Internet Options > Privacy
>> >
>> > Under "Websites" at the bottom click "Edit" (on the right)
>> >
>> > Under "Address of Website" type forumco.com and click "allow".
>> >
>> > Click Ok.
>> >
>> > This brings you back to the privacy popup box.
>> >
>> > Click "Advanced" in the middle of the box.
>> >
>> > Make sure that "Overide automatic cookie handling" is checked.
>> >
>> > Under "first party cookies" check "Accept"
>> > Under "third party cookies" check "Accept"
>> >
>> > Always allow session cookies should also be checked.
>> >
>> > click ok and ok again.
>> >
>> > Close all Internet Explorer windows.
>> >
>> > Open Internet explorer and try to login to the forum.

I have a page somewhere which will show you which cookies are set on your computer by forumco.com
It will let you easily delete them.

You must be logged in to see this link.

If you click on the link above it is supposed to remove all the cookies from ForumCo. Give it a try. I did it this weekend and it ended up helping I think.

Here is a link I was finally able to generate tonight that seems to work. Maybe ForumCo has gotten it all straightened out. I would clear your cookies for the forum and Temporary Internet files too before using this link to get to the forum.

You must be logged in to see this link.

Best Regards,
Lady RV

Lady RV, I just can not find out what is going on, I have spent days working on this. I have done everything that you said and even a little more, nothing seems to work. Even the two links below does the same thing. This one has really got me stumped. I can go to any other web site except for forumco and montanaowners, but can get right on with my laptop. It just don't make sense. OH! and I even get notices from the forum I just can't go back to them. I will keep working on it, maybe you could ask them what they think. If you do tell them that I have all settings set like they said to do and I got rid of all cookies and old links. Thank you for all your help.


As always Padraic, I appreciate your help.

Lady RV




Montana Owner's Club Discussion Forum

Admin
ForumCo Administrator



Éire
4092 Posts

Posted - 06/29/2004 :  12:51:08  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
Hmmmmm.....

There have been no known server problems since the move. The traffic graphs for the servers also report continuous service - You must be logged in to see this link.

Ask the user if they can do a traceroute the next time they get a timeout error. From the email its not exactly
clear whether or not the timeout error was generated from a page on your forum or problems with the moderators ISP. Are they using a firewall of any kind? Feel free to redirect them to me (preferably here) or by email to info@forumco.com .

Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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Britney
Starting Member

5 Posts

Posted - 06/29/2004 :  19:06:58  Show Profile Send Britney a Private Message  Reply with Quote
Hi, I am the Moderator on this forum that can not connect to the forum with my desktop, I have just went through all the steps with my Admin. When this happen I had been on the forum all day and then I just keep getting "Operation timed out". Not only can I not go to Montanaowners.com but I can not come here either, tells me the same thing. I can go to all other web sites, I have run every scan that I can think of and I have EZ trust antivirus, windows XP, 384bites of memory. I can only come here on my laptop, I don't know if you can help but if you can I would be so very greatful.You said something about a traceroute, tell me how to do that and I will let you know. Thank you so much for all information. Britney
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Admin
ForumCo Administrator



Éire
4092 Posts

Posted - 06/30/2004 :  02:04:27  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
Can you copy the entire text of the error "Operation timed out" the next time you get it and post it here if you can or email it to me.

Traceroute.

Download Hypertrace (its small).
You must be logged in to see this link.

Install it. Run it.

Type You must be logged in to see this link. in the box and hit trace.
When its finished, hit "copy" and paste the results here.

You should get something like this;

1,----,Timeout,n/a,----
2,195.218.116.1,118ms,UTV-DUB-fastethernet0-0.116.218.195.in-addr.arpa,0%
3,195.218.126.178,118ms,None,0%
4,195.218.112.195,136ms,None,0%
5,195.92.55.134,147ms,None,0%
6,195.92.55.160,148ms,pos1-0.ber-1.r18.telh.as5388.net,0%
7,208.185.156.134,156ms,900.ge6-1.mpr1.lhr1.uk.above.net,0%
8,208.184.231.178,138ms,so-5-3-0.cr1.lhr3.uk.above.net,0%
9,64.125.31.186,228ms,so-7-0-0.cr1.dca2.us.above.net,0%
10,64.125.28.230,228ms,pos0-0.pr1.atl4.us.above.net,0%
11,64.125.29.245,227ms,pos15-0.mpr1.atl4.us.above.net,0%
12,64.125.29.66,238ms,so-3-3-0.mpr2.iah1.us.above.net,0%
13,216.200.251.53,247ms,216.200.251.53.ev1.net,0%
14,207.218.245.110,248ms,ivhou-207-218-245-110.ev1.net,0%
15,69.57.150.224,238ms,forumco.com.150.57.69.in-addr.arpa,0%


Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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Britney
Starting Member

5 Posts

Posted - 06/30/2004 :  08:57:33  Show Profile Send Britney a Private Message  Reply with Quote
Hi here is the information that you ask for I sure hope it helps.

1,170.215.75.2,279ms,nas1.eko.nv.frontiernet.net,----
2,207.173.230.169,181ms,None,----
3,209.210.119.73,180ms,a4-0-0--137.gw01.slkc.eli.net,----
4,208.186.20.49,170ms,srp2-0.cr01.slkc.eli.net,----
5,207.173.114.37,190ms,p9-0.cr02.lsvl.eli.net,----
6,208.186.20.161,178ms,srp3-0.cr01.lsvl.eli.net,----
7,207.173.114.34,188ms,p9-0.cr02.lsan.eli.net,----
8,208.186.20.209,192ms,srp3-0.cr01.lsan.eli.net,----
9,207.173.114.54,189ms,p9-0.cr02.sntd.eli.net,----
10,208.186.21.33,209ms,srp3-0.cr01.sntd.eli.net,----
11,207.173.114.138,199ms,so-0-0-0--0.er01.plal.eli.net,----
12,12.118.116.17,191ms,None,----
13,12.123.221.22,219ms,tbr2-p014002.sffca.ip.att.net,----
14,12.122.10.26,209ms,tbr1-cl3.la2ca.ip.att.net,----
15,12.122.9.146,206ms,tbr2-p012501.la2ca.ip.att.net,----
16,12.122.2.121,215ms,gbr2-p30.sd2ca.ip.att.net,----
17,12.122.1.109,210ms,gbr1-p60.sd2ca.ip.att.net,----
18,12.122.2.142,218ms,gbr1-p30.phmaz.ip.att.net,----
19,12.123 .142.45,241ms,gar2-p360.phmaz.ip.att.net,----
20,12.122.255.230,217ms,mdf1-gsr12-1-pos-7-0.phx1.attens.net,----
21,63.241.128.250,237ms,mdf1-bi8k-1-eth-1-1.phx1.attens.net,----
22,63.241.142.122,217ms,None,----
23,----,Timeout,n/a,----
24,----,Timeout,n/a,----
25,----,Timeout,n/a,----
26,----,Timeout,n/a,----
27,----,Timeout,n/a,----
28,----,Timeout,n/a,----
29,----,Timeout,n/a,----

Unable to request URL from host You must be logged in to see this link. Operation timed out


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Admin
ForumCo Administrator



Éire
4092 Posts

Posted - 06/30/2004 :  10:12:42  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
I couldn't find out exactly what the problem is but its a problem with a server
your traffic is routed through in Utah. It looks to be operating normally now.
You must be logged in to see this link.

Its outside of our control.

Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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Britney
Starting Member

5 Posts

Posted - 07/01/2004 :  10:40:11  Show Profile Send Britney a Private Message  Reply with Quote
Thank you for trying to help me, I am able to get on the forum not.
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Admin
ForumCo Administrator



Éire
4092 Posts

Posted - 07/01/2004 :  11:09:45  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
Are you in Texas? If you are, so is the server.

Trying another ISP might help in the short term.

Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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Montana Owners Club
ForumCo Moderator



USA
844 Posts

Posted - 07/03/2004 :  00:37:23  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
Padraic,

Thank you so much for all your help. Britney is now on the forum and having no problems. Everything seems to be running quite smoothly. I hope I am not jinxing anything by saying that?

Have a great weekend. Here it's the 4th of July, a Holiday Weekend.

Lady RV




Montana Owner's Club Discussion Forum
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