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Montana Owners Club
ForumCo Moderator


USA
844 Posts
Posted - 10/02/2011 :  14:57:28  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
Recently we have had several members who have needed to change their e-mail addresses. After it is completed they still can't get into the forum. In and effort to figure out what was happening I changed my regular User ID on the forum's with a different e-mail address. I got the forum generated e-mail and copied and pasted the link in my browser. All seemed to be well until I tried to log in. It gave me a message this message below.



I am guessing that something is amiss. There is no mention of a new password in the e-mail. Can you help me please with this?

Thank you very much,
Lady RV



Montana Owner's Club Discussion Forum
Edited by - Montana Owners Club on 10/02/2011 14:58:29

Montana Owners Club
ForumCo Moderator



USA
844 Posts
Posted - 10/02/2011 :  15:03:47  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
I was able to go into my personal User Account as an Admin and change the password and now can get into my account. However that seems like we should not have to do that every time someone changes their e-mail address. I know in the past we've never had to do that. Thank you again, Lady RV
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 10/03/2011 :  04:23:16  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
What was the message? It's missing from your original post.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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Montana Owners Club
ForumCo Moderator



USA
844 Posts
Posted - 10/03/2011 :  13:15:19  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
Goodness that's odd, it's showing up on my computer.

quote:
Your username and/or password were incorrect
Please either try again or register for an account



Montana Owner's Club Discussion Forum
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 10/03/2011 :  16:28:19  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
I just tested it on your forum - username test1234

I changed the email address from forumco@gmail.com to forumco+foi@gmail.com and it worked fine. I was able to login using the same username and password.

Which account did you try it on?
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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Montana Owners Club
ForumCo Moderator



USA
844 Posts
Posted - 10/03/2011 :  21:55:15  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
I will send you a PM with the user names. I wonder why it is acting off and on???



Montana Owner's Club Discussion Forum
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