ForumCo Support Forums - Email Address/Send Private Mail Links - Powered by ForumCo.com

ForumCo Support Forums

Username:	Password:
Save Password
Forgot your Password?

All Forums

ForumCo Support Boards

Members helping members - Administrator Support

Email Address/Send Private Mail Links

New Topic

Topic Locked

Printer Friendly

Author

Topic

Edrene McKay
Starting Member

20 Posts

Posted - 11/06/2002 : 02:16:09

I recently set up a forum but have not been able to get the Email Address and Send Private Mail links on the member profile windows to work. When I click on those links nothing happens. At least one other person in our group has tried clicking on the Send Private Mail link and got a Runtime error message. Can you help? I would really like to get these features working.

The only way I can send private messages now is to click on the envelope icon above an individual's message. This activiates my email program (Outlook) and puts the person's email address in the "To" space.

Edrene McKay
Starting Member

20 Posts

Posted - 11/06/2002 : 16:58:29

Here's an addendum to this question. One member successfully used the Send a Private Message feature. I asked her about it and this is what she said:

I am using Microsoft Windows Me (Millennium Edition). When I sent your P.M. the top of my computer said "MSN-Private Message User". When I sign on to the internet, I go through MSN, not the blue E icon, if that makes any difference. MSN is currently updating to 8.0 but I don't think I have upgraded yet. I think I am currently 6.0.

Now I am even more puzzled. I really don't understand this feature. Can you help?

Admin
ForumCo Administrator

�ire
4092 Posts

Posted - 11/06/2002 : 17:13:17

There are Private Messages, Emails and Instant Messaging Software (MSN).

Private messages are messages that users can leave on the board for each other. They have to come to the board to retrieve them.

There is support for some Instant messaging software on this board, like ICQ or Yahoo Instant Messenger. A user clicks the Yahoo IM icon and can send a message directly to that user.

Emails are self explanatory. I sent you an email using the board, and you replied so I'll presume its working for the time being.

Can you in greater detail explain where you came up against problems?

Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.

Richard
ForumCo Moderator

USA
124 Posts

Posted - 11/06/2002 : 19:37:17

That problem with the Private Message and E-Mail links not working should have been fixed with the replacement of the inc_top_short.asp file.

Admin
ForumCo Administrator

�ire
4092 Posts

Posted - 11/06/2002 : 19:51:38

Aaahhh, Ok.

Edrene McKay
Starting Member

20 Posts

Posted - 11/07/2002 : 06:57:25

Richard described the problem perfectly. Do I need the inc_top_short.asp? Or perhaps there's a configuration I don't have right?

Admin
ForumCo Administrator

�ire
4092 Posts

Posted - 11/07/2002 : 13:34:07

You already have it but you'll never see it.

Do you still have the problem?

Edrene McKay
Starting Member

20 Posts

Posted - 11/07/2002 : 15:21:17

I just tried using those links again and they do work now. Did you do something to fix the problem? Or is the feature somewhat unstable? I just need to know before I tell visitors that its OK to start using it.

Thanks for this suppport. My most pressing problems have been resolved. I have one more question but will start a new topic for that.

Richard
ForumCo Moderator

USA
124 Posts

Posted - 11/07/2002 : 17:24:34

We replaced a file that had some missing code in it. That problem will not come up again.

Edrene McKay
Starting Member

20 Posts

Posted - 11/07/2002 : 18:12:07

Thanks, Richard. You've been very helpful. I appreciate the fast support.

Richard
ForumCo Moderator

USA
124 Posts

Posted - 11/08/2002 : 00:23:35

you're welcome