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vincewo
Starting Member
9 Posts |
 Posted - 01/28/2003 : 18:14:35
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Dear ForumCo Admin,
I have e-mailed you about this, but thought I might post it here as well in case anyone else is experiencing similar.
Nearly every day I am experiencing brief spates (about 5-10 minutes at least ) where I can't download any ForumCO pages, e.g. You must be logged in to see this link. or Support forums.
Is this because of the routine maintenance or patch installations you've been mentioning?
Here is a typical example of a traceroute during this period. The hops commence in Australia.
DATE/TIME: Tuesday 28th Jan. 22:50 UTC/GMT
2 311 ms 429 ms 312 ms NDMC-3-377.gw.optusnet.com.au [198.142.163.121]
3 423 ms 193 ms 190 ms ndmc2-ge2.gw.optusnet.com.au [198.142.77.2]
4 211 ms 201 ms 197 ms pos2-3.ig5.optus.net.au [202.139.0.13]
5 359 ms 415 ms 415 ms iar1-so-2-3-0.Sydney.cw.net [166.63.229.25]
6 365 ms 414 ms 413 ms bcr1.Sydney.cw.net [166.63.226.61]
7 361 ms 414 ms 409 ms acr1-so-3-1-0.Anaheim.cw.net [208.172.35.149]
8 354 ms 411 ms 416 ms agr4-loopback.Anaheim.cw.net [208.172.34.104]
9 357 ms 414 ms 406 ms dcr1-so-1-3-0.Anaheim.cw.net [208.172.44.29]
10 452 ms 413 ms 414 ms dcr1-loopback.Atlanta.cw.net [208.172.66.99]
11 455 ms 416 ms 418 ms agr2-so-0-0-0.Atlanta.cw.net [208.172.75.70]
12 459 ms 424 ms 419 ms jar1.Atlanta.cw.net [208.172.66.26]
13 459 ms 419 ms 419 ms electronic-communications-unli.Atlanta.cw.net [2
08.175.219.10]
14 * * * Request timed out.
15 * * * Request timed out.
16
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Edited by - vincewo on 01/28/2003 18:16:42 |
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Admin
ForumCo Administrator
Éire
4092 Posts |
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vincewo
Starting Member
9 Posts |
Posted - 01/28/2003 : 20:18:16
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quote:
Originally posted by Admin
You're the second person in two and a half years to ever notice.
It should be less than 5 minutes, more like 2 or less.
You must be logged in to see this link.
More like a month, Padraic. Since that meltdown (and subsequent change of server?) last month, it's been happening almost daily for me... and I can tell you that for more than 2.5 years I have been logging on during the same periods each day. Maybe it is because of the increase of frequency of this error message, since last month, that I have noticed it. On some of these occasions, it doesn't even start with that "Cannot display page". Instead, the page appears to be downloading, the progress bar slowly creeps to the right, and then all of a sudden the page snaps back into "cannot display page" message. |
Edited by - vincewo on 01/28/2003 20:33:21 |
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Admin
ForumCo Administrator
Éire
4092 Posts |
Posted - 01/28/2003 : 20:45:47
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It does happen daily. 6 times a day to be precise. It has happened since almost near the start (8th August 2000) at the same times every day without change. The machine is not restarted, just the memory releasd from IIS (the webserver) so that it can be freed up and be put to good use.
However looking at your traceroute shows a missing server. There should be one more at the end before ForumCo and the time of the traceroute doesn't add up. When exactly did you notice it? |
Padraic,
ForumCo Support
www.forumco.com
Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information. |
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vincewo
Starting Member
9 Posts |
Posted - 01/29/2003 : 06:07:12
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quote:
<I>Originally posted by Admin</i>
However looking at your traceroute shows a missing server. There should be one more at the end before ForumCo and the time of the traceroute doesn't add up. When exactly did you notice it?
Padraic,
I only started reporting this to you about...last week as I recall. But it started way before that. I think.. about the first week of this month or so, or Christmas / New year break.
Anyway, if/when it happens again, I'll see if I can e-mail you another traceroute, along with time of occurrence.
I mainly posted this topic on the Support boards in case anyone else may have been experiencing similar occurrences.
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Admin
ForumCo Administrator
Éire
4092 Posts |
Posted - 01/29/2003 : 13:09:17
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It started in August 2000 and is supposed to happen. Its not something I can fix as its something I want to happen.
The webserver by default uses half of the memory available to Windows. We added extra memory and allowed the webserver to utilise virtually all of it. This enables the webserver to keep more asp pages cached (and ready for processing) when a visitor requests it. As you can imagine we get millions of pageviews every week (if not daily) and this can lead to problems with memory allocation if the webserver tries to cache them all. At the end of a four hour period when most (or a lot at least) of the pages in the cache are old, the webserver service restarts itself to free up the memory, cached pages, etc. and starts all over again.
I have ran the server without the restarts for a period of a week and it resulted in slower forums.
The process only takes about a minute to restart but it would be at least two minutes before the "surge" of pages queued are served.
For the record the times of restart are (Florida time GMT-6hours)
11:06pm 03:06am 07:06am 11:06am 03:06pm 07:06pm
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Padraic,
ForumCo Support
www.forumco.com
Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information. |
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vincewo
Starting Member
9 Posts |
Posted - 02/13/2003 : 03:48:14
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Thanks for your patience and your efforts, Padraic.
I will take note of those times.
Kind regards and thanks again
Vince |
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Admin
ForumCo Administrator
Éire
4092 Posts |
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