ForumCo Support Forums
ForumCo Support Forums
Home | Profile | Register | Active Topics | Active Polls | Members | Private Messages | Search | FAQ
Username:
 Password:
Save Password
Forgot your Password?

 All Forums
 ForumCo Support Boards
 Members helping members - Administrator Support
 Javascript Errors		  New Topic  Topic Locked
 Printer Friendly
Author Previous Topic Topic Next Topic  

Edrene McKay
Starting Member

20 Posts
Posted - 11/16/2002 :  14:47:45  Show Profile Send Edrene McKay a Private Message
A new member reports that when she tries to register, she gets javascript errors and the screen where she should be typing in her information never appears. No one else has reported this problem, but I'd like to help this person login. What questions should I be asking her and do you have any insight on what might be going on?

Here's how she reported the problem:

"When I try to register I do not get the complete screen to enter my information. I kept getting java script errors. I called another member and she talked me through the process, but when we get to the page that I need to enter my information, nothing is there. Please let me know what I need to do."

Our forum is You must be logged in to see this link.

Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 11/16/2002 :  15:31:51  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message
Find out what browser she is using. Also ask her if Javascript is enabled.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
Go to Top of Page

Jan
New Member

United Kingdom
67 Posts
Posted - 11/17/2002 :  07:15:07  Show Profile  Visit Jan's Homepage  Send Jan a Yahoo! Message Send Jan a Private Message
Edrene, one of my users bought a new PC, and we found that there was a problem due to the fact that Microsoft are no longer supplying JVM as part of the XP build. My user had to download the JVM software, and then once she had, everything was OK.

Take a look at this site: You must be logged in to see this link.

Is this what happens? They suggest a couple of possible sites from which to download the JVM, plus you can get it from Download.com

Jan
You must be logged in to see this link.
Jan
Unofficial Steve Perry Fan Club Message Centre
Go to Top of Page

Kris
New Member



63 Posts
Posted - 11/17/2002 :  10:41:37  Show Profile Send Kris a Private Message
If your using Windows XP and wish to use Microsofts Native Java Virtual Machine, update to Windows XP SP1 or visit windows update.
Kris
ForumCo Moderator
[ Admin FAQ | Search ]
Go to Top of Page

Edrene McKay
Starting Member

20 Posts
Posted - 11/17/2002 :  20:06:53  Show Profile Send Edrene McKay a Private Message
Thanks for your help. I suspect it's one of the conditions you mentioned.
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Topic Locked
 Printer Friendly
Jump To:
ForumCo Support Forums © 2000 - 2010 ForumCo.com Go To Top Of Page
This page was generated in 0.38 seconds. Snitz Forums 2000
RSS Feed 1 RSS Feed 2
Powered by ForumCo 2000-2008
TOS - AUP - URA - Privacy Policy