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queenme
New Member

84 Posts
Posted - 11/08/2005 :  15:55:50  Show Profile Send queenme a Private Message  Reply with Quote
Hi, Padriac!

I e-mailed via the support and never got a response and so I'm posting here. Someone new is taking over my site and the forums and we need to change the billing address and contact info.

How do we do this?

Thanks for your help. I so appreciate your continued support and help!!

Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 11/08/2005 :  17:34:27  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
You need to cancel your billing (WorldPay?).

The new owner should then order from here You must be logged in to see this link.

Email the details of the new owner to helpdesk@forumco.com and I'll verify it.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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queenme
New Member

84 Posts
Posted - 11/09/2005 :  18:21:58  Show Profile Send queenme a Private Message  Reply with Quote
Before I do this ... I want to make sure that the forums will remain as is. We don't want an interruption of service or anything to change.

I'll wait to hear back from you before proceeding!
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 11/10/2005 :  04:53:53  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
If your with WorldPay there won't be an interruption to the service.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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queenme
New Member

84 Posts
Posted - 11/11/2005 :  11:12:46  Show Profile Send queenme a Private Message  Reply with Quote
Great! Will go do that now and will e-mail you privately to confirm and provide details.

Thanks!
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queenme
New Member

84 Posts
Posted - 11/11/2005 :  11:24:01  Show Profile Send queenme a Private Message  Reply with Quote
Hi, Padriac!

I've had difficulty doing what you suggested. First of all, I don't have a password or username (that I can find) for a WorldPay account. And then as I looked on the site, it appeared to me that I didn't have the authority to cancel my order. Here's what I found when I visited WorldPay.com:

"WorldPay are responsible only for processing payments, on behalf of our customers. We do not hold information about the goods/services you have ordered or their delivery status, and we are not authorised to provide refunds or cancel your order for you."

Please let me know how to proceed. :)
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 11/11/2005 :  12:12:35  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
WorldPay cannot cancel your order for you, you have to cancel it.

I have had your username & password reset and sent to you.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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