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allan
Starting Member



31 Posts
Posted - 02/16/2011 :  13:19:01  Show Profile  Visit allan's Homepage  Reply with Quote
We are having problems with new members not getting their subscription emails too.

This delivery failure email may be hint:

quote:
Could not deliver message to the following recipient(s):

Failed Recipient: xxxxxxx@hotmail.co.uk {full address removed}
Reason: Remote host said: 550 SC-001 Unfortunately, messages from 174.123.0.154
weren't sent. Please contact your Internet service provider since part of their
network is on our block list


174.123.0.154 resolves to mail.forumco.com
http://symivisitor.forumco.com
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Montana Owners Club
ForumCo Moderator



USA
844 Posts
Posted - 02/16/2011 :  14:10:01  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
Seems to be working correctly right now...will keep you posted.



Montana Owner's Club Discussion Forum
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allan
Starting Member



31 Posts
Posted - 02/16/2011 :  14:21:47  Show Profile  Visit allan's Homepage  Reply with Quote
It's still not working to hotmail.co.uk addresses.
http://symivisitor.forumco.com
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 02/16/2011 :  17:42:28  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
I've opened two support tickets with Windows Live / Hotmail. It usually takes a few days to get whitelisted.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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Montana Owners Club
ForumCo Moderator



USA
844 Posts
Posted - 02/16/2011 :  20:03:18  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
Padriac will this enable all hotmail users to now get e-mail once resolved? Thank you for the fix on the e-mail. Subscriptions seem to be working as well.



Montana Owner's Club Discussion Forum
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 02/17/2011 :  03:22:39  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
Hopefully. I recently moved to a new more powerful server and that meant new ip addresses. Some of those ip's were previously abused so they were on blacklists. It takes time to clean the ip's. Let me know if things haven't improved for hotmail users in the next week.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 02/17/2011 :  08:44:17  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
Hotmail got back to me this morning. I need to make a minor improvement later this evening but delivery to hotmail users should be possible now.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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Montana Owners Club
ForumCo Moderator



USA
844 Posts
Posted - 02/17/2011 :  15:00:54  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
Will keep you updated. Today things seem to be fine. Thank you so much.



Montana Owner's Club Discussion Forum
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Montana Owners Club
ForumCo Moderator



USA
844 Posts
Posted - 02/18/2011 :  18:09:32  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
This is the latest on our e-mail saga.

quote:
I have been trying to e-mail numerous members. Since I don't have the real e-mail addresses for some of these folks, I have been using the forum's "e-mail a member" function. A number of my e-mails from the MOC have bounced. We had heard reports that Hotmail was rejecting e-mail from the MOC as SPAM. I van verify that is true. Additionally, sbcglobal.net (the ATT supplier of internet) also rejects e-mails originating from the MOC as SPAM.

Here is an example:

Failed Recipient: jill-brown@sbcglobal.net
Reason: Remote host said: 553 5.3.0 flpd242 DNSBL:ATTRBL 521< 174.123.0.154 >_is_blocked.__For_information_see_You must be logged in to see this link.

Looking up the 521 code (in red above) at att.net gives this reason:
The sending system has been identified as a source of spam.

This seems to be a growing problem. One can not depend on MOC originated e-mail being delivered! Members e-mailing members may not realize their messages will never be delivered (and they get no notification).

Worse, new registrations for the MOC may not get their verification e-mail. Perhaps the Admins need to manually approve each and every application and then e-mail (using a non-MOC account) the applicant letting them know.

This has become a significant problem and should be escalated to ForumCo to determine if they can resolve this problem.



Montana Owner's Club Discussion Forum
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 02/18/2011 :  18:35:27  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
Its because of the previous owner of the ip address. I'll follow it up and see if I can get it unblocked.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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Montana Owners Club
ForumCo Moderator



USA
844 Posts
Posted - 02/18/2011 :  20:01:41  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
Thank you Padraic. It seems that our new registered members are not getting the activation e-mail. I don't know if you have a way to see if that's accurate or not?



Montana Owner's Club Discussion Forum
Edited by - Montana Owners Club on 02/18/2011 20:02:10
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 02/19/2011 :  06:32:38  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
The emails are being sent. Can you pm me their email addresses?
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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Montana Owners Club
ForumCo Moderator



USA
844 Posts
Posted - 02/19/2011 :  13:57:01  Show Profile  Visit Montana Owners Club's Homepage Send Montana Owners Club a Private Message  Reply with Quote
Yes, Padraic I will look into it and try to get the addresses for you. Thank you again.



Montana Owner's Club Discussion Forum
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 02/21/2011 :  16:48:12  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
Hotmail and other large ISP's use Return Path's Sender Score to verify if email is spam or not. Our score is 98 (0 = Bad and 100 = Good).

You must be logged in to see this link.

Individual ISP's may still block certain email. I will continue to whitelist our mail server in as many places as possible but individual board admins should also follow up with ISP's.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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