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RRoman
Starting Member


USA
22 Posts
Posted - 07/09/2006 :  11:54:36  Show Profile  Reply with Quote
Hi... my forum address is:
You must be logged in to see this link.

I have about 45 members and most of these have not had any problems registering or sccessing the site.

However, I have had a few tell me that they can't even get the site to come up after clicking on the address or typing it in. I have told them to check their pop-up clocker and they IE security settings.

Most of the time they are doing this from there home computer so I do not think it is some corportate server setting.

Is there something else we can try? Thanks for your help!

Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 07/09/2006 :  12:06:03  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
Can they get to You must be logged in to see this link. ?

Are they running a firewall of any kind ?
Padraic,

ForumCo Support
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Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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RRoman
Starting Member



USA
22 Posts
Posted - 07/09/2006 :  12:09:40  Show Profile  Reply with Quote
I will have to check to see if they can get to the base forum address.

I will check to see if they are using XP and the built in firewall. I also assume that they are using hi-speed and most routers have a built in firewall, but I do not think that would cause this.
Edited by - RRoman on 07/09/2006 12:21:53
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 07/09/2006 :  12:58:29  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
If they could do a traceroute to rroman.forumco.com it would help.

Goto Start > Run
Type cmd.exe in the "Open:" field and click Ok.

At the prompt type this

tracert rroman.forumco.com > c:\traceroute.txt

and press enter.

After a minute or two open the tracetroute.txt file with any text editor and post the result here.

If thats too hard for them to do they could use this free utility
You must be logged in to see this link.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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RRoman
Starting Member



USA
22 Posts
Posted - 07/11/2006 :  11:58:25  Show Profile  Reply with Quote
I am still waiting for them to get back to me. I will post as soon as they provide the trace!
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 07/11/2006 :  14:09:33  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
No problem. Just reply here when you're ready.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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RRoman
Starting Member



USA
22 Posts
Posted - 07/18/2006 :  03:00:12  Show Profile  Reply with Quote
They got it working and were now able to access the site and register. I am not sure of their actual cause or solution, but thanks for your help!!!

Ron
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Admin
ForumCo Administrator



Éire
4092 Posts
Posted - 07/18/2006 :  03:25:24  Show Profile  Visit Admin's Homepage  Send Admin an ICQ Message  Send Admin a Yahoo! Message Send Admin a Private Message  Reply with Quote
No problem.
Padraic,

ForumCo Support
www.forumco.com

Helpdesk Knowledgebase Rate ForumCo @ Hotscripts Rate ForumCo @ Cgi-Resources
Please provide:
* error messages * direct link to your forum * any possibly helpful information.
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