You will be automatically assigned a ticket number which you should not edit out of the subject line. You should reply to email to us (as opposed to sending new emails) as this allows us to track your issue.
I learned just today, that rules 7 and 8 doesn't apply any more. So I will just write my questions in threads like I did today. They were answered within hours! Thank you Padric (spelling of your name is wrong I'll just bet, but hey, I cant see it while I compose this post. And frankly, I'm too pooped to do the bac-n-forth ritual at the moment...